FAQ

Due to customs complications and logistical restrictions, delivery is not available to the following countries: Algeria, Argentina, Belgium, Brazil, Jordan, Spain, Italy, Kyrgyzstan, Morocco, Moldova, Syria, Tajikistan, Turkmenistan, Turkey, Ukraine, Sri Lanka, Russia, Portugal.

Shipping cost calculated when placing the order. Just add the item(s) you’d like to purchase in your cart, and continue to checkout. You will be asked to input details about your location to estimate the shipping cost.

• Unless otherwise stated, items ship within 3 days of payment confirmation (excluding Saturdays, Sundays, and public holidays).
• Please enter the recipient’s full legal name (as on government-issued ID). Using initials can trigger extra inspection and delay delivery; the courier may require ID on arrival.
• If a full name is not provided, we may cancel the order.
• Choose either Japan Post EMS or International Air Post.
• Typical transit times: EMS — 3 to 10 days; International Air Post — 5 to 21 days, depending on destination.
• Every parcel includes a Japan Post tracking number; we’ll send it to you after dispatch.
• Service updates are available at Japan Post International Information.
• The list of countries we currently ship to can be found at checkout.

• Import duties, taxes, and customs fees are not included in the item price or shipping cost. These charges are the buyer’s responsibility.
• Please check with your local customs office to determine potential costs before purchasing.
• Such charges are collected by the carrier on delivery or when you pick up the parcel and are not additional shipping fees.
• All orders are shipped directly from Japan with trackable services.

• You may cancel an order any time before it ships. Contact us as soon as possible to confirm cancellation.
• Once an order has shipped, it cannot be changed or cancelled.

Questions? Reach us via the contact page, e-mail info@aomishop.com, or call us — we’ll be happy to assist.

Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.

Contact us on this page, by e-mail info@aomishop.com or call us at. We’ll be happy to assist you.

Cosmetics and health-related products (food supplements, cosmetic devices) are not subject to return or exchange, except in cases of defects or damage.

We recommend that you carefully inspect your order upon receipt. If you find any defects, damage or receive the wrong item, please contact us immediately so that we can quickly investigate the situation and offer a solution.

Return procedure:

• Within 7 days of receiving the goods, send a request to info@aomishop.com with the subject line ‘Return’.

In the email, please include:

• Your full name
• The date and order number
• A description of the problem
• Attach photos

Please note: requests are only accepted from the email address registered in your personal account from which the order was placed. For security reasons, requests from other addresses will not be considered.

If the return is approved, you will receive instructions on how to send the parcel. We will notify you when the return has been received and checked, and we will also inform you of the decision. If the return is approved, the funds will be refunded within 14 calendar days of receipt of the returned goods. The funds will be refunded to the bank card used to make the payment.

Please note that your credit card issuer may take some time to process and send the refund.

• Within 7 days of receiving the item, contact us with your order number and reason for return.
• The return window is 60 days from the purchase date.
• Re-pack the item with all original packaging and accessories.
• Ship it back using any trackable method.
• It can take up to 4 weeks for the parcel to reach us. After receipt, allow 3 business days for processing and up to 2 weeks for the refund to appear.

Still have questions? Reach us via the contact page, e-mail info@aomishop.com or call us — we’re happy to assist.